Keya99 Terms and Conditions

01 General Terms & Conditions

Keya99By accessing the website, mobile app, or any other platform, you confirm that you have read and fully agree to these Terms and Conditions. If you do not agree with any part of these terms, please Keya99 do not use.

These Terms and Conditions Keya99 and its users, forming a legally binding agreement. This agreement takes effect the moment you open your account and remains in force for as long as your account is active.

Keya99 Keya99 reserves the right to modify these Terms and Conditions at any time. Continued use of the platform following any changes will be considered your acceptance of the updated terms. We therefore recommend visiting this page regularly.

• These Terms and Conditions were last updated in January 2026.
• Keya99 is an online gaming platform operating under an international license.
• No one under 18 years of age is permitted to use Keya99 — it is strictly prohibited.
• Citizens of countries where online gaming is illegal are not permitted to use Keya99.

02 Account Registration & Verification

Keya99To create an account, you must provide genuine and accurate personal information. Your name, date of birth, address, phone number, and email must all match the details on your national ID or passport.

Each individual may only create one account. Creating multiple accounts is Keya99a direct violation of the Terms and Conditions. If such activity is detected, all associated accounts will be closed and any related balances may be forfeited.

KYC (Know Your Customer) verification is mandatory before making a withdrawal. You will need to upload a photo of your national ID or passport. Keya99 Verification is typically completed within 48 hours.

• Provide accurate information when registering your account.
• Keep your password strong and never share it with anyone.
• If you suspect unauthorized access to your account, contact Keya99 support immediately.
• Enable Two-Factor Authentication (2FA) to keep your account secure.

03 Bonus & Promotion Terms

Keya99 Keya99 regularly offers a variety of bonuses and promotions — including welcome bonuses, reload bonuses, cashback, free spins, and VIP rewards. Each bonus offer comes with its own terms, which must be read before claiming.

Bonuses typically come with a wagering requirement. For example, if the wagering requirement is 30x and you receive a bonus of BDT 1000, you must place BDT 30,000 in bets before you can withdraw. Withdrawing before meeting this requirement will result in the bonus being cancelled.

Keya99Abusing the bonus system — such as claiming bonuses from multiple accounts, using a VPN to claim bonuses more than once, or exploiting any other method to gain bonus advantages — is strictly prohibited. If detected, the account will be closed immediately.

• Each bonus has a set expiry period — bonuses that are not used in time will be cancelled.
• The same bonus cannot be claimed more than once from the same promotion.
• There may be a maximum limit on the amount that can be withdrawn from a bonus.
• Keya99 reserves the right to modify or cancel any bonus offer.
• Winnings from free spins may also be subject to wagering requirements.

04 Deposit & Withdrawal Policy

Keya99Deposits can be made using Mobile Banking, Nagad, Rocket, and other approved payment methods. Funds are usually credited to your account instantly. If a deposit does not go through, contact support with proof of payment.

Members must complete KYC verification before making a withdrawal. Withdrawal requests are generally processed within 5 minutes to 24 hours. For suspicious activity, Keya99 Additional verification may delay withdrawal processing.

The payment method used for withdrawal must match the one used for the deposit. For example, if you deposited via Mobile Banking, your withdrawal must also go to Mobile Banking. Payments to third-party accounts are not accepted.

• Minimum deposit and withdrawal amounts may vary depending on the payment method.
• Once a deposit is made, it cannot be withdrawn before a bonus linked to that deposit has been claimed.
• A processing fee may apply to withdrawals — see the promotions page for details.
• Keya99 reserves the right to investigate any suspicious transactions.

05 Gaming Rules

Keya99All games are powered by internationally certified RNG (Random Number Generator) technology. Every game outcome is completely random and cannot be manipulated in favor of any party.

If you experience any technical issues during gameplay — such as losing internet connection or the game freezing — Keya99 The system will automatically use the last confirmed result. No bets or winnings will be voided unless a server-side error is proven.

Exploiting any software bug or gaming system glitch to gain an unfair advantage is strictly prohibited. If detected, any winnings obtained this way will be voided and the account will be suspended.

• Using automated bots or third-party software to play games is strictly prohibited.
• Placing two opposing bets in the same round to generate artificial winnings is prohibited.
• Game-specific rules are available in detail on the game lobby page.
• Any involvement in match-fixing related to Sports Betting will result in immediate account termination.

06 Account Suspension & Closure

Keya99 Keya99 reserves the right to suspend or close any account for the following reasons: providing false information, operating multiple accounts, bonus abuse, fraudulent activity, suspected money laundering, or any other violation of these Terms and Conditions.

Members may also voluntarily close their account at any time. Any remaining balance can be withdrawn before closure, provided KYC verification has been completed.

07 Responsible Gaming

Keya99 Keya99 believes gaming is purely for entertainment — not as a way to solve problems. We are committed to responsible gaming and encourage all our members to maintain healthy gaming habits.

Keya99You can set your own deposit limits — daily, weekly, or monthly. Cooling-off periods (a temporary break from gaming) and self-exclusion (a permanent break from gaming) options are also available.

If you feel that gaming is having a negative impact on your life, please Keya99visit the Responsible Gaming page or reach out to the support team for assistance.

08 Privacy & Security

Keya99 Industry-leading technology is used to protect your personal data. All information is secured with 256-bit SSL encryption and is never sold or shared with third parties without your consent.

Your personal information is used solely for account management, payment processing, KYC verification, and compliance with legal obligations. Please read our Privacy Policy for full details.

09 Dispute Resolution

Keya99 If a dispute arises between a member, please contact the support team first via live chat or email. We take all complaints seriously and aim to respond within 72 hours.

If you are not satisfied with the support team's decision, you Keya99file a complaint with the licensing authority. All dispute resolution processes are fully transparent and impartial.

• When submitting a complaint, please include relevant screenshots and transaction IDs.
• During a dispute, the account and associated balance may be temporarily placed on hold.
• Both parties' views are considered before any final decision is made by Keya99.

10 Terms Updates & Contact

Keya99 Keya99 may update these Terms and Conditions at any time. Members will be notified of significant changes via email or through the platform. Continued use of the platform after any changes constitutes acceptance of the updated terms.

For any questions or feedback, Keya99contact the support team. We are always here to help.